A Vision, a Dream, and the Mac Zen Team
The vision of this company was to bring together a broad skillset of IT specialists dedicated to providing exceptional service to individuals of all ages, families, and teams of all sizes. Our mandate is to provide you a distinctive experience—one that redefines what IT should be about, through engaging, proactive support for your Apple needs, regardless of your experience with, or concern for the technical aspects of living and working with Macs and Apple's many iDevices.
Our broad disciplines and backgrounds allow Mac Zen to provide full support for Homes and Businesses with Apple computers at their cores. Because we know and understand just how crucial interoperating with the Windows world and the Web is today, our team of integration experts ensure that your entire family and organization runs seamlessly together regardless of the platforms you introduce.
As Apple becomes a stronger and more prominent cornerstone in the technology of the future, you can be confident that Mac Zen will be there to support you.
Aitan Roubini, ACSP, ACTC
Owner, Senior Corporate & Residential Technical Support Specialist
Mac Zen founder and Apple guru, Aitan Roubini is the lead consultant for the team, and is responsible for the overall vision of the company. Aitan is an Apple Certified Macintosh Specialist with considerable experience using all aspects of the Macintosh™ and iOS™ in the residential, and corporate environment.
Senior Corporate Technical Support Specialist , Windows Integration Specialist
Gerry Rachar is one of Victoria's top Windows Enterprise Specialists with over 25 years of experience in providing Microsoft Windows computing infrastructure for high-end residences and businesses. His services provide complete support for the Windows platform to Mac Zen's clients whose computing environments are predominantly Apple-based.
Sol is a veteran of Apple's corporate flagship store in Vancouver, BC, and a highly skilled Apple specialist. Sol's skills and knowledge providing support to residential customers, combined with ongoing customer service and team management experience contribute to his role in both servicing Victoria's residential community, and crafting the growth of Mac Zen's residential support services.
Web & Hosting Integration Specialist
Stefan brings an essential range of experience in web development and design production. In addition to empowering Mac Zen's client communications, his presence on the Mac Zen team provides corporate clients with expert web hosting development support and ongoing maintenance. A key member in supporting Mac Zen's clients, Stefan's design production expertise extends our IT support services to include web, email, and direct-marketing infrastructure for small to medium businesses.
Remote Support Services
Neil's dominant expertise in his field as a Vectorworks master, spokesperson, support rep and trainer, speak volumes around his ethics, enthusiasm, and drive. His impressive command of the Apple platform is a testament to years of high-pressure experience in the rigorous demands of architectural design. Neil's experience providing remote technical support to numerous industries translate fluidly into his role with Mac Zen supporting and directing the demand for trustworthy, reliable corporate remote support services.
Lonnie brings a diversity of project management, operations, and sales and marketing experience to his role at Mac Zen. He has worked extensively in the fields of IT, health care and food & beverage. Under Lonnie’s guidance, Mac Zen is moving towards a more streamlined and efficient operating environment in order to expand the business’ pending growth.
Andrea merges over 20 years of experience in business development, customer service, brand storytelling, marketing strategy and implementation, and event planning to her role with Mac Zen. She works closely with Mac Zen’s principals to ensure that the voice of the brand resonates consistently throughout all marketing communications, including our website, newsletters, client communications, blog posts, case studies, advertising, and media releases. She is instrumental in developing and executing Mac Zen’s marketing strategy in collaboration with our business goals.
Denise puts her passion for being of service to work in her role as Administrative Assistant for Mac Zen. She is highly organized and supportive, facilitating clear communication between Mac Zen’s customers and technicians.
Scott possesses an ingrained enthusiasm for taking things apart and putting them back together again, with a particular interest in Apple products. He enjoys troubleshooting Apple IT puzzles with Mac Zen’s clients, drawing from his unique blend of technical know-how and customer care.