FROM OUR BLOG
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At Mac Zen, we know that your Apple devices are windows into every aspect of your life – your work and creativity; your connection to family and colleagues; and so often, your most precious photos and memories. Your ability to function depends heavily on how well your computers and devices are working.
Mac Zen supports you, not just computers. We support you and your devices everywhere, from anywhere. We support you with exceptional customer service that is based on empathy, trust, and experience. We put you in the driver’s seat to engage your own understanding and confidence. We support you with expert Apple IT solutions so that you can get back to focusing on your own expertise.
Finding a service provider that you trust is not easy. That's why no matter where you are in Canada, or where in the world you travel to, Mac Zen can help you stay productive by being there for you when you need help away from home. Our trusted secure remote support software lets us support you and your business from here in Canada, wherever you choose to live, work and play.
You expect the best in business grade, custom-configured Apple solutions. Mac Zen is here to deliver exactly that. As your IT consultants and professional Apple technology partners, we provide the computer hardware installation, support, efficient workflow development, and training your company needs to keep running smoothly.
Experience courteous and professional technical support from the comfort of your home. Mac Zen can help you increase your confidence and competence, creatively share family moments, and increase your connection with family and friends. Setting up your first visit is just a phone call or email away.
For the discerning Apple user who wants to elevate their entire network to operate more efficiently and professionally, Mac Zen offers the ultimate upgrade. We assess your specific needs, examine your work flows, and custom-build a system of premium tools and accessories.
What do you need most from your network of Apple products? Your Mac Zen pro recommends optimal tools and accessories, personalizes them for you, and packages your products with unparalleled IT support.
Please read through carefully, this notice has recently changed.
Providing technical support to residential and commercial clients inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is a heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.
As such, we are limiting onsite support to commercial clients, and residential requests that are impossible to perform remotely. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.
We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.
As we head into fall and winter, our current on-site protocols are as follows. To ensure your safety, and to avoid passing on even non COVID-19 related symptoms from colds and flus (which may trigger a COVID-19 test and cancellations to many other clients), for all on-sites please:
Notify us immediately if you or anyone in your family is exhibiting even minor symptoms as outlined in the BC government's health guidelines. We will happily reschedule once you are clear, and will not incur any charges as a result of cancellation.
Note that we will adhere by these guidelines as well. In the event that either Aitan, Scott, or Gerry exhibit any symptoms, we will be cancelling and rescheduling to a time when we are cleared to continue
Our remote services are ideal for:
To provide remote service as though we are right there with you, we trust TeamViewer.
If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. As mentioned above, if you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.
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