We specialize in Apple-based businesses. From Choosing and supporting your Macs, iPhones, and iPads, to integrating cloud services , and networking infrastructure.

Fall in love with your Mac all over again.

Expert Mac and iOS Tech Support for Home and Business

Trustworthy, friendly, engaging and extremely knowledgeable—that's how our clients describe us.

At Mac Zen, we know that your Apple devices are windows into every aspect of your life – your work and creativity; your connection to family and colleagues; and so often, your most precious photos and memories. Your ability to function depends heavily on how well your computers and devices are working.

Mac Zen supports you, not just computers. We support you and your devices everywhere, from anywhere. We support you with exceptional customer service that is based on empathy, trust, and experience. We put you in the driver’s seat to engage your own understanding and confidence. We support you with expert Apple IT solutions so that you can get back to focusing on your own expertise.

Mac Zen provides an easy way to provide remote support to all of your Apple needs regardless of where you are located. Using TeamViewer QuickSupport enables secure fast connectivity with our established clients.

Since iOS 11, iPhones and iPads have been able to share their screens when allowed. TeamViewer QuickSupport for iOS allows you to share your iOS device with us for easy remote support on your mobile device.

Our newest offering TeamViewer Pilot is the next generation in remote tech support, using Augmented Reality to help us guide you.

For Apple Users Everywhere

Finding a service provider that you trust is not easy. That's why no matter where you are in Canada, or where in the world you travel to, Mac Zen can help you stay productive by being there for you when you need help away from home. Our trusted secure remote support software lets us support you and your business from here in Canada, wherever you choose to live, work and play.

Mac Zen is Victoria's premium support provider for Apple-based businesses. Uniquely Apple-first, Mac Zen caters to many of Victoria's businesses that have Apple computers at the heart of their infrastructure

We are Victoria's favourite provider of on-site residential Apple support. Discover why our specialized Macintosh, iPad, iPhone, and all-things-Apple understanding can help you get the most out of your equipment

For Professionals and Small to Medium-sized Businesses in Victoria

You expect the best in business grade, custom-configured Apple solutions. Mac Zen is here to deliver exactly that. As your IT consultants and professional Apple technology partners, we provide the computer hardware installation, support, efficient workflow development, and training your company needs to keep running smoothly.

For the Home User in Victoria

Experience courteous and professional technical support from the comfort of your home. Mac Zen can help you increase your confidence and competence, creatively share family moments, and increase your connection with family and friends. Setting up your first visit is just a phone call or email away.

Our selection of Apple compatible hardware reflects our most used and most trusted choices in peripherals

For the discerning Apple user who wants to elevate their entire network to operate more efficiently and professionally, Mac Zen offers the ultimate upgrade. We assess your specific needs, examine your work flows, and custom-build a system of premium tools and accessories.

Mac Zen has a series of pre-packaged solutions that represent the most often asked for solutions to your day-to=day computing

What do you need most from your network of Apple products? Your Mac Zen pro recommends optimal tools and accessories, personalizes them for you, and packages your products with unparalleled IT support.

Want a professionally chosen hardware combo? We mix and match our favourites into one hardware and service bundle

Mac Zen sources and tailors premium Mac-compatible tools and accessories to enhance your productivity, performance, and digital storage solutions for your home network or your business.

Our Services During COVID-19

COVID-19 in BC Service Update —Sept 15th, 2021

Please read through carefully, this notice has recently changed.

Providing technical support to residential and commercial clients inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is a heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, we are limiting onsite support to commercial clients, and residential requests that are impossible to perform remotely. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.

We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.

As we head into fall and winter, our current on-site protocols are as follows. To ensure your safety, and to avoid passing on even non COVID-19 related symptoms from colds and flus (which may trigger a COVID-19 test and cancellations to many other clients), for all on-sites please:

Notify us immediately if you or anyone in your family is exhibiting even minor symptoms as outlined in the  BC government's health guidelines. We will happily reschedule once you are clear, and will not incur any charges as a result of cancellation.

Note that we will adhere by these guidelines as well. In the event that either Aitan, Scott, or Gerry exhibit any symptoms, we will be cancelling and rescheduling to a time when we are cleared to continue

Ensure you have a mask to wear. We will be wearing masks.
Be mindful of physical distance wherever possible in your home.
Prepare your passcodes and passwords for your devices on a piece of paper for us ahead of time.

Our remote services are ideal for:

Troubleshooting email and cloud service issues (synching, etc.)
Testing for and removing malware and adware
Assisting with remote working setups
Learning and software support.

To provide remote service as though we are right there with you, we trust TeamViewer.

Learn more about how we support you virtually

If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. As mentioned above, if you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.