Fall in love with your Mac all over again.

As you have been coming to us all these years, and you have come to trust our expertise as Apple support specialists, we have expanded our offering to include the products that we love and use the most to purchase at the click of a mouse.

For the discerning Apple user who wants to elevate their entire network to operate more efficiently and professionally, Mac Zen offers the ultimate upgrade. We assess your specific needs, examine your work flows, and custom-build a system of premium tools and accessories.

What do you need most from your network of Apple products? Your Mac Zen pro recommends optimal tools and accessories, personalizes them for you, and packages your products with unparalleled IT support.

Mac Zen sources and tailors premium Mac-compatible tools and accessories to enhance your productivity, performance, and digital storage solutions for your home network or your business.

Welcome to Mac Zen!

At Mac Zen, we know that you access every aspect of your life – your work, your communications, your daily activities – through your Apple devices. When your network is not working as expected, neither are you.

Mac Zen supports the people who rely on their family of Apple products to work flawlessly We support you everywhere, from anywhere. We support you with exceptional customer service that is entrenched in empathy, trust, and experience. We put you in the driver’s seat to engage your own understanding and confidence. We support you with expert Apple IT solutions so that you can get back to focusing on your own expertise.

Our Services During COVID-19

COVID-19 in BC Service Update —May 15th, 2021

Please read through carefully, this notice has recently changed.

Providing technical support to residential and commercial clients inherently requires contact with keyboards, mice, phones, tablets, and many other surfaces. In the course of a full day of location-to-location visits, we are concerned that there is a heightened risk of becoming an inadvertent carrier—particularly with COVID-19’s extended incubation period.

As such, we are limiting onsite support to commercial clients, and residential requests that are impossible to perform remotely. If a support call can be made using our TeamViewer Quick Support screen sharing software, this will be our recommended approach. Over the coming months we are working to bring you more options for remote support, including providing screen-shared remote support for iPhones and iPads.

We are currently taking residential on-site support bookings where absolutely required. Please call or fill out our contact form to request a booking.

As we head into fall and winter, our current on-site protocols are as follows. To ensure your safety, and to avoid passing on even non COVID-19 related symptoms from colds and flus (which may trigger a COVID-19 test and cancellations to many other clients), for all on-sites please:

Notify us immediately if you or anyone in your family is exhibiting even minor symptoms as outlined in the  BC government's health guidelines. We will happily reschedule once you are clear, and will not incur any charges as a result of cancellation

Note that we will adhere by these guidelines as well. In the event that either Aitan or Gerry exhibit any symptoms, we will be cancelling and rescheduling to a time when we are cleared to continue

  • Ensure you have a mask to wear. We will be wearing masks and gloves.
  • Be mindful of physical distance wherever possible in your home.
  • Prepare your passcodes and passwords for your devices on a piece of paper for us ahead of time. To reduce passing on infections, we would like to limit the backwards and forwards passing of devices for unlocking during our sessions.

Our remote services are ideal for:

  • Troubleshooting email and cloud service issues (synching, etc.)
  • Testing for and removing malware and adware
  • Assisting with remote working setups
  • Learning and software support.

To provide remote service as though we are right there with you, we trust TeamViewer.

Learn more about how we support you virtually

If you have special needs or concerns, please take the time to discuss with us what precautions should be taken to limit contact and exposure. As mentioned above, if you are in any way sick, please note that we will be unable to provide on-site support, but will do our utmost to find a safe solution for your protection, and for the protection of others.

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